We feel you :) While most of our pieces are one off unique finds, please write to us at concierge@artisans-vault.com or Whatsapp us at +91 9667151177 and we'll do our best to find something that you love.

We use Razorpay to process payments, ensuring that your card data is never stored on their servers. Your purchase information is only used to complete the transaction and is not stored thereafter. For further details, you can review Razorpay’s terms and conditions at razorpay.com.

Returns are only accepted for damaged or incorrect products.

In the rare event that you receive a damaged or incorrect product, please get in touch with our Concierge Team within 48 hours of receiving the said product. We request that you send us a photo of any damage for our records. We will also require the image of the packaging so that we can investigate the issue with our logistics partner.

Please refer to our Returns and Refunds policy for further details.

We take utmost care to package our shipments however if you do receive a damaged product please Whatsapp us at +919667252277 or email us at concierge@artisans-vault.com within 48 hours of receiving a damaged product. Alternatively you can fill out our contact form here and we will get in touch with you. Please retain all original packaging, tags and slips.

Order dispatch for ready products -  Within 3- 7 working days from order date

Delivery - Within 3 to 15 working days post dispatch depending on your pin code/location

Express Delivery - Please contact concierge@artisans-vault.com or fill out this form here for any special requests

For Made to Order products please expect a production time of 3-5 weeks depending on the customizations involved.

Regular updates regarding your shipment will be sent to you through email. We will try and get your order to you as soon as we can.

Customisations are accepted for certains products. Please write to us at concierge@artisans-vault.com or Whatsapp us at +91 9667151177 and we will be happy to help.

Email us at concierge@artisans-vault.com

Whatsapp us at +91 9667151177

We are available from Monday until Saturday from 9:30 am to 6:00 pm (IST)

While we accept international orders, It is not possible to place international orders via the website for the moment.

Please email us at concierge@artisans-vault.com or Whatsapp us at +919667151177 if you are interested in any of our pieces. We will get back to you regarding the relevant shipping rates depending on your country.