Shipping policy

Shipping & Delivery Policy

Getting your order ready & packaging

Many items available at The Artisans Vault are fragile or heavy. We take care to pack our orders with utmost care, to avoid any damages during transit. We try and make all orders plastic free unless absolutely necessary. Incase plastic is used, it is mostly recycled.

Order processing and delivery

Some of our pieces are ready and single finds. For larger pieces like furniture, we typically follow an “Made to order” process to minimize wastage and resources.

For ready pieces – Order will be dispatched within 3 working days and delivered within 3-10 working days.

For “Made to order” pieces – Production time will be 3-4 weeks depending on the items and customizations if any. Dispatch and delivery will be within 10 working days.

Many of the items you see the website can be shipped globally, whilst some can only be shipped within India.

As a brand we strive towards being sustainable in every small way possible. We therefore do not like to stock excessively. We understand that entails, you might have to wait longer for your item to be delivered but we strongly believe that this is for the larger good to minimize wastage. We promise that it will be worth the wait 😊

If you require any further information about our packaging and shipping policies, please contact us via whatsapp on +919667151177 or concierge@artisans-vault.com

Delivery locations

We deliver to most locations pan India that are accessible by reputable logistics partners.

Shipping

For most items we provide free shipping across India, and our prices are inclusive of shipping and logistics cost. Additional costs such as GST, if and when applicable, will be added upon checkout before making payment and shall appear in your order confirmation page.

Some of our pieces require special packaging, and are sometimes heavy/fragile, shipping costs can vary significantly depending on the shipping address. Hence, for some items on our website, we provide shipping costs to clients separately based on the location, instead of standardizing them and including them in the price of the item. The shipping cost for these special pieces will be communicated via email and the order will be processed once the costs are agreed upon.

Cash on Delivery (C.O.D) orders

In case of Cash on Delivery (C.O.D.) orders, your order is on hold as a tentative order which upon reconfirmation from our customer support team is later processed as a confirmed order. C.O.D orders will be processed within 7 working days depending on availability of customers over phone. You might receive a call from our customer support team to reconfirm your order, they could also reach you via whatsapp/email/sms.

Tracking your order

Your order status is updated to you via emails at every step. You can also track your order by clicking on the option Track Order that appears in the shipping dispatch email sent to your registered email address or you may also log into your account and click on Track Order. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Concierge Team at concierge@artisans-vault.com with the subject line “Track Order Status [your invoice number]”.

An email with the tracking number and the service provider will be sent to you after the order is shipped. Type the tracking number in the tracking section on the logistics partner’s website and/in your account log in. The order status would provide detailed information on your package. Please note that the Track Order functionality may be available for one or all of our shipping partners, as per their organization.

Shipping and Billing Address

Please ensure that the address where you’d like to accept the delivery is correctly mentioned when placing an order. We can either deliver your order to the billing address for the credit\debit card you use to pay for your order or you can specify an alternative delivery address in the ‘delivery address’ section of the checkout.

Delivery

Once you receive the delivery of the product, you will be asked to sign a delivery form—whether you’ve paid for the product online by way of credit/debit card, net banking and/or Cash on Delivery—to confirm that the product(s) was delivered in the correct condition (without obvious defects or damage). Receipt of a signature at the delivery address will act as proof of delivery.

Should you be unavailable to receive the delivery, our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement. Our shipping partner will only attempt delivery thrice before shipping the product back to our warehouses. Your order status is updated to you via emails at every step. An email is sent to you after the order is shipped that contains the tracking number and the service provider. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In select situations, The Artisans Vault reserves the right to cancel the sale contract, in which case, we will offer you an electronic credit voucher for the amount paid by you.

The Artisans Vault shall choose carriers and delivery services according to the item’s weight, size and quantity to deliver your order. We always consider the best value option for delivery based upon the combined item’s weight, size and quantity. All orders are dispatched via reputable carriers.

International Orders

Shipping costs will be calculated according to the package size and weight under the measurement constraints as mentioned in the policy of our international logistics partners. The Shipping cost is not included in the net order total.

We ship through DHL shipping and Fedex.

Please send us your shipping address and zip code, order requirements to concierge@artisans-vault.com or (WhatsApp) at 91-9667151177 and we will calculate shipping costs and revert within 2 working days.

Customs & International orders

All orders are shipped internationally from our warehouses across India to your provided shipping address via DHL/FEDEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery.

Payments for International Orders

You may write to us and place the order online via our website and process your payment via our payment gateway.

After we have calculated the shipping costs for your order. We will send you a payment link via Paypal to pay securely.